Support

PingyuanStudio (坪源制版所) · We usually reply within two business days

PingyuanStudio turns the artwork you already have into albums, product mockups, and gallery exhibitions. If something isn’t working or you have a question, the answers below cover the most common cases — and you can always reach a human at the address at the bottom.

Getting started

• Signing in.Enter your email and we send a one-time sign-in link (a “magic link”) — there is no password to remember. If the email doesn’t arrive within a minute, check your spam folder, then use “resend” or “use a different email” on the sign-in screen.
• Adding your first work.Open the Library and import an image from your photos. The App reads the work’s color “gene” and immediately shows you a set — an album spread, a product, and a gallery wall — tuned to that piece.

The four studios

• Library — import works; each gets an extracted color gene.
• Album Studio — compose a multi-page art album from your works.
• Craft Studio — see a work as real products (framed print, tote, mug, and more).
• Curation Studio — place several works together as one gallery-wall exhibition.

Membership & quota

A free tier lets you try every studio. A membership raises your monthly creation quota. Your remaining quota is always shown before you generate, and a creation only counts when it succeeds — a failed generation never costs a credit. Purchases are handled by Apple (in-app purchase) or our web payment processor; if a purchase didn’t unlock, use “Restore Purchases” on the Membership screen.

AI-generated images

Images created in the App are produced by a trained AI model and are clearly marked as AI-generated — both with a visible label and with machine-readable provenance metadata that is preserved when you download or share them. This is intentional and required by content provenance regulations; the marks are not a defect.

Common issues

• A generation failed or timed out.Generation runs on a live backend and can occasionally hit an upstream error. You won’t be charged; retry, and for albums the retry resumes from the page that failed rather than re-charging the whole set.
• My library looks empty on a new device. Sign in with the same email — your works sync to your account (and to your private iCloud, if enabled).

Deleting your account

You can request deletion of your account and all associated data at any time by emailing us from your account address. We delete it within 30 days, except where retention is required by law. See our Privacy Policy for full details.

Contact

For anything not covered above — bugs, billing, account, or feedback — email maurice_wen@proton.me. Including your account email and a short description (and a screenshot, if relevant) helps us help you faster.